How Does Basic Buyer Protection Work?

How Does Basic Buyer Protection Work?

Basic Buyer Protection

We guarantee your purchases will be delivered on-time and as described.

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How Does Basic Buyer Protection Work?

1. Contact

Discuss your problems with our customer service team and negotiate solutions.

2. Open a dispute

If a friendly agreement cannot be reached after contacting customer service, simply raise a claim by opening a dispute within 15 days of the completion of your order.

3. Get Playful Bay involved

The customer service team will reply to your claim soon, but if you are not satisfied with the result, you can escalate your dispute.