Refund policy
![MONEY BACK GUARANTEE](https://cdn.shopify.cn/s/files/1/0261/1737/4006/files/d05f33b2ef44a92d8aa4ec9a0684009b_8d64eaa0-6773-47b0-ba42-90a35608c67b.jpg?v=1587610605)
MONEY BACK GUARANTEE
![Guarantee buyer's rights and interests](https://cdn.shopify.cn/s/files/1/0261/1737/4006/files/Screenshot.png?v=1587613886)
1. Contact customer service
Go to your order history and select the item. Discuss the issue with customer service and see possible solutions.
2. Apply for Refund
If you can't come to an amicable agreement after contacting the customer service, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).
3. Get Money Back in 15 Days
Most customer service will return your money in 15 days, however; if it's not resolved, you can contact Playful Bay from the order detail page to escalate your dispute.
Statutory rights
![Statutory protection](https://cdn.shopify.cn/s/files/1/0261/1737/4006/files/Screenshot1.png?v=1587613954)
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